We want you to receive your purchase as cheaply and quickly as possible. We use a variety of couriers, freight companies and Australia Post to send our carefully packed despatches to your Australian address.
There are a few guidelines to shipping, with a few unavoidable exceptions:
COST OF SHIPPING:
Purchases:
- Australia wide via Australia Post rate from $25.
- Standard shipping is calculated at the Australia Post Rates.
Unfortunately freight companies have surcharges for heavy and/or bulky items and for consignments to remote areas or international destinations.
If your purchase:
- Weighs over 5 kg and/or is longer than 100cm a surcharge of $10 must apply.
- Is being sent to a remote location a surcharge of $15 must apply.
- Is being sent internationally, eParcel calculated shipping rates will need to apply to all orders.
INTERNATIONAL DELIVERY:
Currently we ship online orders to New Zealand. If you are from another country and would like to purchase one of our many products, please contact us via email and will do our very best to arrange international shipping for you.
METHOD OF DELIVERY:
The size, weight and destination of your order will determine which freight company will be needed to deliver to you. Most consignment(s) are sent via Australia Post however we may choose other providers such as Startrack, TNT, Toll or Couriers Please.
DESPATCH TIMES:
Your order will be despatch the same day for all orders received by 12 noon, Monday to Friday. Orders received outside business hours or after 12 noon, will be despatched the next business day.
Estimated Delivery Times
| Destination: | Approximate Delivery Time (business days): | |
| Melbourne or Metro areas within Victoria | 3-5 days | |
| Country Victoria | 4-6 days | |
| Sydney, Canberra, Adelaide, Brisbane | 3-6 days | |
| Tasmania | 4-8 days | |
| Perth, Darwin | 6-11 days |
TRACKING:
Once your order is completed, you will receive a confirmation email with the tracking number, to enable you to follow your order.
PO BOXES:
Your order can only be delivered to a post office box if it small enough to fit into an Australia Post bag. At checkout the weight of your total order will be calculated for you and if a post office box is not possible for delivery, a different shipping address will need to be supplied.
Once an online order is placed the delivery address for shipping cannot be altered.